Returns Policy: Pneuma Trading Pty LTd t/a Luli Baby
Luli Baby is committed to making sure our customers are completely satisfied with their purchases. If you are not happy with your purchase, we will happily assist you. The terms of our returns policy are set out below which is accepted upon checking out your cart.
Luli Baby only accepts returns or exchange requests for items purchased on www.lulibaby.net via our official Customer Care email as outlined below.
How to log a return or exchange request
Contact us via info@lulibaby.net via email within 7 days of receipt of goods with your order/invoice number and a description of the items you would like to return or exchange.
Return to Luli Baby via courier or, upon request, Luli Baby will collect. The cost of collection will be deducted from the purchaser’s refund.
The items must be unwashed and in the original and sell-able condition with all tags attached. Please make sure that you repackage the parcel into its original package and return this to us.
Masks are not returnable.
Any pre-made gift sets, bags or items must be returned as the whole original set and individual units cannot be returned.
Items that will be excluded from the above is any product that is of a hygienic nature, skincare or any item that was made to the customer’s specifications. Items that will also be excluded are items that are not in the original, sealed, undamaged packaging as well as assembled items.
We do not collect from a Post Office or Pep stores. The purchaser’s delivery waybill must be marked “door to door” to: Pneuma Trading Pty Ltd t/a Luli Baby, 181 Main Road Hermanus 7200
Goods in transit remain the responsibility of the purchaser.
We regret we are unable to accept swap or return requests after 7 days.
Items received as gifts without a valid order number from the original purchaser within 7 days of receipt can not be swopped or returned for credit.
Kindly contact Customer Care via mail only. Our social media team does not process return or exchange requests.
Refunds
Refunds over R300
You will be refunded within 7 days after goods have been inspected, less the courier fee if we collected.
Refunds under R300
A voucher will be issued, less the courier fee if we collected.
Sale Items
Clearance items are considered final sales and not returnable.
Luli Baby reserves the right to refuse any returns upon final review if guidelines have not been met.
Quality Concerns
Notify us if the clothing item has a flaw. Firstly, we apologize profusely and want to remedy this right away. Luli Baby will collect and send the purchaser a replacement item at no additional cost to the purchaser.
Items that do not fit are not considered quality issues. See our Size Charts before selecting a size.
When Luli Baby receives the return, the items(s) will be inspected before a refund or replacement is processed. If the return is not a quality issue, the purchaser bears the collection cost.
Missing items
The purchaser must check that your parcel has not been tampered with. If it has, take a photo and contact Luli Baby straight away or email us. Claims for shortages have to be reported within 24 hours of courier receipt. After this, Luli Baby will be unable to assist or replace missing items or claim from insurance.
We regret we are unable to accept swap or return requests after 7 days.
Items received as gifts without a valid order number from the original purchaser within 7 days of receipt can not be swopped or returned for credit.
Kindly contact Customer Care via mail only. Our social media team does not process return or exchange requests.
